Our Products

Genesys Cloud CX

The Genesys Cloud CXTM platform makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud CX can turn calls, email, chats, text messages and social comments into one seamless conversation ― all while empowering your teams to deliver exceptional customer experiences (CX).

R-Commerce for Retail

R-Commerce Retail is an integrated ERP System and a POS (Point of Sale) system, which connects back-end business operations with front-end retail transactions in a seamless fashion. By enabling the synchronization of sales data, inventory management, and consumer information in real-time, this integration furnishes organizations with a unified framework to optimize their operational procedures. R-ERP system ensures streamlined and precise customer transactions during the checkout process, whereas the ERP system manages complex organizational operations including purchasing, financial reporting, and supply chain coordination. This integrated configuration optimizes inventory management, minimizes redundant data entry, and strengthens overall decision-making through the provision of comprehensive insights pertaining to sales patterns, customer inclinations, and inventory quantities. Consequently, R-ERP helps organizations to enhance their operational effectiveness, curtail expenditures, and provide an exceptional customer experience.

Sales Management (including POS)
Purchase Management
Customer Management
Vendor Management
Inventory Management
Accounts Management

G-CARE Ticketing System
Whether you're a startup or an expanding business, the R-MAD G-CARE Ticketing System has you covered. With affordable pricing, you can start at any level and scale at your own pace. R-MAD’s ticketing system software is designed to meet all your current and future needs, catering to businesses of all sizes.

At just $13 per agent, R-MAD makes effortless customer service more affordable than ever. It includes every feature a small business needs to provide excellent support. G-CARE works exclusively with Genesys Cloud CX to provide multi-channel support and customer surveys.